Collecting data with Trackers and Webhooks

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Unbounce

Overview

This webhook integration lets you receive Unbounce form submit events.

Compatibility

Setup

Integrating Unbounce’s webhooks into Snowplow is a two-stage process:

  1. Configure Unbounce to send events to Snowplow
  2. (Optional) Create the Unbounce events tables into Amazon Redshift

Unbounce

First login to Unbounce and click on the title the landing page for which you want to configure the webhook (in this example “Wayfaring”):

In the page configuration click Webhooks:

..and then click Add Webhook:

  • For the this field you will need to provide the URL to your Snowplow Collector. We use a special path to tell Snowplow that these events are generated by unbounce:
http://<collector host>/com.unbounce/v1
  • Then select the Send all transcripts automatically and/or Send offline messages according to your needs (2). As of the time of writing (15.12.2017) no other events are directly supported so do not tick Send all events.

If you want, you can also manually override the event’s platform parameter like so:

http://<collector host>/com.unbounce/v1?p=<platform code>

Supported platform codes can again be found in the Snowplow Tracker Protocol; if not set, then the value for platform will default to srv for a server-side application.

Once the URL has been configured click Next:

If you decide to Configure Field Mapping in the webhook dialog, configure only fields in Unbounce Form Info (1), not in Unbounce Page Info (2):

Once you click the Done button you are ready to receive events about your client chat interactions from Unbounce.